Privacy Policy

Dependable Concrete LLC ("we," "us") runs dependableconcrete.com. This policy explains what information we collect through the site, how we use it, and the choices you have.

1. Information we collect

When you fill out our Free Estimate form, we collect your name, phone number, email address, property address, the service you need, and any project details you give us. Our hosting provider and analytics tools also automatically collect basic technical information when you visit, such as your IP address, browser type, device, the pages you view, and the site that referred you. We don't take payments on this site, and we don't offer user accounts.

2. How we use your information

We use it to respond to your request, prepare and schedule estimates, communicate with you about your project, keep customer records, improve the site, and meet our legal obligations.

3. Text messages and calls

If you agree, we may call or text you, including with automated messages, about your estimate request, scheduling, and your project. Message frequency varies, and message and data rates may apply. Reply STOP to opt out of texts or HELP for help. Agreeing to receive calls or texts is not a condition of getting an estimate. We don't share your phone number or your call or text consent with third parties for their marketing.

4. Service providers we use

We share your information only with providers that help us run the business, including:

• Make.com, which routes form submissions
• Google (Gmail), for email
• Zoho CRM, for customer records
• Twilio, for text messages and calls
• Calendly, for booking appointments
• Cloudflare, for website hosting and security

If you book through Calendly, Calendly's own privacy policy also applies.

5. Embedded videos and analytics

The site embeds YouTube videos, and YouTube (Google) may collect data or set cookies when you play them. We use Google Analytics 4, which uses cookies to help us understand how visitors use the site. You can block cookies in your browser settings, or install Google's Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.

6. We don't sell your information

We don't sell or rent your personal information, and we don't share it for cross-context behavioral advertising.

7. Other times we may disclose information

We may disclose information when the law requires it, to protect our rights or property or the safety of others, or as part of a sale or reorganization of the business.

8. How long we keep it

We keep your information as long as we need it to provide our services, keep business and warranty records, and meet our legal, tax, and accounting obligations. After that, we delete it.

9. Security

We use reasonable safeguards to protect your information. No method of sending or storing data over the internet is completely secure, though.

10. Your choices

You can ask us to access, correct, or delete your personal information, or to stop contacting you, by using the contact details below. We'll respond within a reasonable time, as the law requires.

11. Children

This site isn't meant for children under 13, and we don't knowingly collect their information.

12. Changes to this policy

We may update this policy from time to time. When we do, we'll post the new version here with a new effective date.

13. Contact us

Dependable Concrete LLC, Philadelphia, PA

Email: [email protected]

Phone: 215-821-9779